Live product helping users match with adoptable pets.
PawMatch.fit
Pet adoption matching platform. Built user-facing features, UI/UX improvements, testing, and deployment workflows.
Open to opportunitiesAuckland, New ZealandIT Support · Service Desk
Reliable IT support with a builder's mindset
Stefan GislasonIT Support Professional & Emerging Developer
Early-career IT professional with hands-on experience in onboarding, troubleshooting, access management, and customer support across Datacom and CityFitness. Seeking an IT support or service desk role where I can deliver reliable, clear, and confident assistance to users.
Support
Onboarding, troubleshooting, MFA & access workflows
Build
HTML, CSS, JavaScript & deployed web apps
Learn
IT Essentials L4 · Diploma in IT L5 (in progress)
About Me
From kitchen to keyboard
Hospitality taught me composure under pressure. IT taught me to listen. Development lets me build the tools that make both easier.
Chapter 1.I started in hospitality, leading kitchen teams across Auckland venues from 2009 to 2018 and learning how clear communication and composure keep operations running under pressure.
Chapter 2.That mindset carried into IT. At CityFitness I deliver front-line support, onboarding, and account guidance; at Datacom I supported access requests, MFA setup, troubleshooting, and application-related queries.
Chapter 3.Alongside support work, I build web apps like PawMatch.fit and continue studying toward my New Zealand Diploma in Information Technology while sharpening my front-end and AI-assisted development skills.
People first
Strong communication and empathy from hospitality and front-line IT support.
Practical builder
Deployed apps, testing workflows, and tools that solve real problems.
Always learning
Growing into development while staying grounded in how users actually work.
Featured highlight
Datacom Take2 internship
Featured in Datacom's Take2 graduate celebration. Our team built an AI-powered platform that delivered tailored, newsfeed-style tech trend updates to help employees stay ahead in customer conversations and day-to-day decisions.
Watch on LinkedInProjects
Featured work
Projects that show how I support users, ship software, and solve practical problems.
Deployed demo for task management with calendar integration.
OpenTrackr
Smart productivity app for tasks, to-do lists, and a built-in calendar. Set priorities, track deadlines, and personalise your workflow with themes.
Shipped idea-capture app with a clean, focused UX.
ThinkLoop
Deployed web app built with React and TypeScript for capturing ideas and keeping work organised in a clean, focused interface.
Full-stack health tracker with reminders and timeline views.
Paw Health
Mobile-first pet health tracker for medical records, medications, and vet visits. Supports multiple pets with timeline views and dose reminders.
IT SupportDatacom IT InternshipScreenshot coming soon
Hands-on IT support across onboarding, access, and application queries.
Datacom IT Internship
Supported onboarding workflows, troubleshooting, access requests, and MFA setup for Datacom staff during my internship with ANZ Application Services.
Offline AI agent with tools, memory, and workflow support.
Microsoft Ollama Agent
Modular Python agent built with the Microsoft Agent Framework and local Ollama models for free, offline AI with tools, workflows, and memory.
Experience
Where I have grown
From hospitality leadership to IT internships and customer support. Each role has shaped how I communicate, solve problems, and support users.
IT Intern
Datacom, ANZ Application Services Team
Auckland
Apr 2026 to Jun 2026Supported onboarding workflows, troubleshooting, access requests, and application-related queries. Guided users through account setup, MFA, permissions, and new system onboarding.
Also featured in Datacom's Take2 graduate celebration for an AI-powered trend platform built during the internship.
Independent Developer
PawMatch.fit
Sep 2025 to PresentDesigned and built user-facing features with a focus on usability and accessibility. Managed the full development lifecycle from planning to deployment.
Receptionist / Customer Support
CityFitness
Auckland
Feb 2025 to PresentDelivered front-line support and guided customers through onboarding and digital systems. Managed accounts, payments, and system navigation for new members.
Chef & Kitchen Team Leader
Various Auckland Venues
Auckland
2009 to 2018Led kitchen teams and coordinated operations in high-pressure environments. Developed leadership, time management, and problem-solving skills.
Education
Learning and credentials
Formal IT study and industry certifications that support my hands-on support and development experience.
New Zealand Diploma in Information Technology (Level 5)
Open Polytechnic of New Zealand
2025 to 2026
New Zealand Certificate in IT Essentials (Level 4)
Toi Ohomai, Windermere Campus
2024
Certifications
- Google IT Support Professional Certificate
- Introduction to Cybersecurity, Cisco
- Introduction to Generative AI, Google
- AI For Everyone, Coursera
- NZ Certificate in IT Essentials (Level 4)
- NZ Certificate in Computing (Level 2)
- NZ Diploma in Information Technology (Level 5)
Skills
Technical and people skills
A balance of practical IT capability and the communication skills needed to support users effectively. Click any skill to copy it.
IT & Support
Development
Tools & AI
Soft Skills
Contact
Let's connect
Whether you are hiring, collaborating, or just want to say hello. I would love to hear from you.
Get in touch
Reach out directly or use the form to send a message. I aim to respond promptly and professionally.